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Cancellation& Refund

Cancellation & Refund

At Changampally Online, we strive to ensure your satisfaction with every purchase. If for any reason you need to cancel an order or request a refund, please review our policy below:
Cancellation Policy
Order Cancellation

  • Before Shipment: You can cancel your order for a full refund before it has been shipped. To cancel your order, please contact us at info@changampally.com as soon as possible.

  • After Shipment: If your order has already been shipped, you will need to wait until you receive the item and then follow our return process. Please refer to our Return and Exchange Policy for further details.

Cancellation Confirmation
Once your order cancellation is processed, you will receive a confirmation email. If your order was successfully canceled before shipment, your refund will be processed within 5-7 business days.
Refund Policy
Conditions for Refunds
We offer refunds under the following conditions:

  • Defective or Damaged Items: If you receive a defective or damaged item, you are eligible for a full refund or replacement. Please contact us within 7 days of receiving the item at info@changampally.com with your order number and details of the issue.

  • Incorrect Items: If you receive an incorrect item, please contact us within 7 days of receiving the item at info@changampally.com. We will arrange for the correct item to be sent or issue a full refund.

Refund Process

  • Request a Refund: To request a refund, please contact our customer service team at info@changampally.com with your order number and reason for the refund.

  • Return Shipping: For defective, damaged, or incorrect items, we will cover the cost of return shipping. We will provide a prepaid return shipping label via email.

  • Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days. The refund will be applied to your original method of payment.

Non-Refundable Items
The following items are not eligible for refunds:

  • Items that have been used or damaged by the customer.

  • Items that are not in their original packaging.

  • Sale or clearance items.

Contact Us
If you have any questions or concerns regarding our cancellation and refund policy, please contact us at:

We are here to assist you and ensure your satisfaction with our products and services. Thank you for shopping with Changampally Online!

Return and Refund Policy
 
Thank you for shopping at Changampallyonline.com. Please read this policy carefully. This is the Return and Refund Policy of Changampallyonline.com.
Return Policy:
  1. Products Eligible for Return:
    • We accept returns on physical products that are unused and in their original packaging.
    • To be eligible for a return, your item must be unused and in the same condition that you received it.
  2. Non-Returnable Items:
    • We do not accept returns on digital products once they have been downloaded or accessed.
  3. Return Process:
    • To initiate a return, please contact our customer support team within 30 days of receiving your item.
    • Please provide your order number and details about the product you would like to return.
    • Our customer service team will provide you with a return authorization and instructions on how to return the item.
  4. Return Shipping:
    • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
    • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refund Policy:
  1. Refund Eligibility:
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
  2. Late or Missing Refunds:
    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company, it may take some time before your refund is officially posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at on Email
Contact Us:
If you have any questions about our Return and Refund Policy, please contact us:
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