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Store Policy

Store Policy

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Welcome to changampallyonline.com. We value your business and strive to provide the best customer service. Please read our store policy carefully to understand our practices regarding orders, shipping, returns, and other essential information.

1. Ordering

1.1. Order Process

  • Browse our catalog and add items to your cart.

  • Review your cart and proceed to checkout.

  • Provide necessary billing and shipping information.

  • Confirm and place your order.

1.2. Order Confirmation

  • You will receive an order confirmation email with details of your purchase.

  • If you do not receive this email, please check your spam/junk folder or contact us at info@changampally.com.

2. Payment

2.1. Accepted Payment Methods

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • UPI

  • Other payment methods as listed on our checkout page.

2.2. Payment Security

  • All payments are processed through secure payment gateways to ensure your information is protected.

  • We do not store your payment information on our servers.

3. Shipping

3.1. Shipping Methods

  • Standard Shipping

  • Expedited Shipping

  • International Shipping

3.2. Shipping Rates and Delivery Times

  • Shipping rates vary based on location, shipping method, and order size.

  • Estimated delivery times will be provided at checkout.

3.3. Order Processing Time

  • Orders are processed within 1-3 business days.

  • You will receive a shipping confirmation email with tracking information once your order has shipped.

4. Returns and Refunds

4.1. Return Policy

  • Items can be returned within 30 days of receipt for a refund or exchange.

  • Items must be unused, in original packaging, and in resalable condition.

  • Some items may be non-returnable (e.g., perishable goods, custom products).

4.2. Return Process

  • Contact our customer service at info@changampally.com to initiate a return.

  • You will receive instructions on how to return your items.

  • Return shipping costs are the responsibility of the customer, unless the item was damaged or incorrect.

4.3. Refunds

  • Once we receive and inspect your return, we will process your refund within 7-10 business days.

  • Refunds will be issued to the original payment method.

  • You will receive a confirmation email once your refund is processed.

5. Cancellations and Modifications

5.1. Order Cancellations

  • You may cancel your order within 24 hours of placing it by contacting us at info@changampally.com.

  • After 24 hours, the order may have already been processed and shipped.

5.2. Order Modifications

  • If you need to modify your order, please contact us within 24 hours at info@changampally.com

  • We will do our best to accommodate your request, but modifications cannot be guaranteed.

6. Customer Service

6.1. Contact Information

  • For any inquiries, please contact our customer service team at info@changampally.com or call us at +91 494 2603585

6.2. Business Hours

  • Our customer service team is available Monday to Friday, 9 AM to 5 PM [IST].

7. Privacy and Security

7.1. Personal Information

  • We are committed to protecting your privacy. Please review our Privacy Policy for details on how we collect, use, and protect your information.

7.2. Security Measures

  • We use industry-standard security measures to protect your personal and payment information.

8. Terms and Conditions

  • By using our website and placing an order, you agree to our Terms and Conditions. Please review these terms carefully before making a purchase.

9. Changes to Store Policy

  • We reserve the right to update or modify this store policy at any time. Changes will be posted on this page, and it is your responsibility to review this policy periodically.

10. Contact Us

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